Returns Policy
We’ll gladly accept unworn, unwashed, or defective merchandise purchased on cocoandchai.com for return. The refund or exchange window is 14 days from date of delivery.
You can send items back to us using any trackable/insured shipping method. Duty must be pre-paid for returns. Sorry, we can’t accept COD returns.
To initiate a return please email us at support@cocoandchai.com so we can guide you on next steps. Please note the customer is responsible for the return postage.
We’ll gladly accept unworn, unwashed, or defective merchandise purchased on cocoandchai.com for return. The refund or exchange window is 30 days from date of delivery.
You can send items back to us using any trackable/insured shipping method. Duty must be pre-paid for returns. Sorry, we can’t accept COD returns.
To initiate a return please email us at support@cocoandchai.com so we can guide you on next steps. Please note the customer is responsible for the return postage.