Frequently Asked Questions

We recommend your hair be at least shoulder length or longer for best results. 

Check out our tutorial page here with step by step instructions.

For best results we recommend using the curler on freshly washed and dried hair. On second or third day hair we recommend you lightly mist your hair before wrapping it in the curler. 

Absolutely! The heatless curler will help enhance your natural curl pattern.

Yes, we recommend washing on a gentle cycle and tumble dry on low. 

We’ll gladly accept unworn, unwashed, or defective merchandise purchased on cocoandchai.com for return. The refund or exchange window is 30 days from date of delivery.

 You can send items back to us using any trackable/insured shipping method. Duty must be pre-paid for returns. Sorry, we can’t accept COD returns.

To initiate a return please email us at support@cocoandchai.com so we can guide you on next steps. Please note the customer is responsible for the return postage.

Yes! We offer worldwide shipping. If you do not see your country available please email us at support@cocoandchai.com so we can help you with your order. 

All orders are dispatched from Ontario, Canada.

All orders are processed and dispatched within 1-2 business days.